Returns / Terms
If you contact us within 7 days of receipt of your order, we would be more than happy to either offer you a refund on the purchase price or exchange the product for you. If we have made a mistake in the packing of the
item, we will send out the correct product and a Returns label, and ask you to send the incorrect item back to us via Australia Post. Should you order the incorrect item, you must arrange to send the goods back to us at your expense, and also pay for the outward postage of the correct item from the warehouse to the destination. The cost of postage will depend
on the weight and your postcode. If goods are returned to us by Australia Post due to the incorrect shipping information that you have provided to us, and you require the product to be sent out again with updated shipping information, you will be required
to pay the outward cost of postage as an additional cost, which varies according to the weight and shipping destination. Additionally, if the item is returned to us by Australia Post due to failure by the customer to
collect it from a Parcel Locker/PO Box or Local Post office etc, the same shall apply as previously stated above. If you require us to cancel the order once it has been returned, your order will be refunded minus the returned parcel fee charged to us by Australia Post.
Incontinence and Other Issues
If you are suffering from incontinence of any sort, rest assured you are certainly not alone, and you can join a family of others. You will join literally millions around the world who also suffer. People suffer from incontinence
for all kinds of different reasons, from genetic, neurological damage from accidents that have affected the lower back/spine, old age, childbirth or prostate problems, there are many reasons. It has to be said that we at Down-Undercare cannot offer ‘professional’ advice, we can provide feedback on what other people have suffered from and the way they dealt with it, and some of it is general knowledge. We must also remind ourselves that people who are hunting for information on incontinence are not only those who suffer themselves and have never had to deal with the problem. There are many others who have suddenly become carers
who are flung into the situation on a daily basis, where they are caring for loved ones. Many people never thought they would have to deal with the situation! It is a complete wilderness, with little guidance or information
from anyone. To assist those who have not had to deal with it previously, we have included a page on how to apply a nappy, which may be helpful to some.
I am or have a relative who is suffering from incontinence. Where can I get help?
Suffering from incontinence is never good news, and we suggest you speak to your own doctor to discuss the issues and the possible cause. From our experience, we have found that some medical professionals will offer plenty of
guidance about the cause, but have little knowledge of what is available in the way of protection because they have never had to deal with it. Some physiotherapists specialise in continence issues and may be able to rehabilitate a variety of muscles and offer their own advice. The Australian Physiotherapist Association will identify a physiotherapist who works in this field
for you. You can contact them on 1300 306 622. Historically, they have had a website that you can use; however, at the time of writing this, this function is not available, but it may be when you read this. Use your search engine to
look for “Find a Physio”. You may have already discussed your issues with your medical professional and may need to consider protection and wearing a garment of some description. Below, we have provided some information about the types of products and styles that are available. Depending on the severity of the problem, this will indicate which product is suitable for you, from a simple pantie-type liner, to similar products that increase in capacity and cost. You can then step up to a pull-on pant
Type product and then step up again, typical ‘nappy’ or Diaper / Brief style product, should you require the extra protection – so these are your options. Minimising cost is an important factor as incontinence aids are expensive and it is often an ongoing cost. There is no need to use a large capacity (expensive) product if you do not require it. You will find that most types
of product will be available in different capacities. So again, depending on your day-to-day circumstances, you will be able to use a lower capacity product (and lower price) during the day, and then at night you may require
a larger or different type of product. Pull-up pants are of limited use as they are unable to hold a great deal, and thus, the requirement to go to the nappy style product. For males, instead of a pantie liner style product you can use an anatomically designed absorbent ‘cricket box’ style product which sits comfortably in the jocks. These hold a surprising amount and are comfortable to wear andThey
are unobtrusive, they are quick and easy to change and relatively inexpensive to purchase. If leakage occurs – which it frequently does (more especially at night) you may like to consider some waterproof over pants. These can be hard to get hold of, however, we stock a high-quality pant in 5 different colours and
11 different sizes from 3xs – which would probably fit a 4yr old – to 5 XL. These pants provide useful ‘insurance’ against leaks, allowing people to go out and lead a normal life without worrying about soiled clothes.
We also have a good selection of ‘plastic pants’, which some people prefer. There is, of course, bed and furniture protection too, which we also stock should it be required.
Stress Incontinence in General
Stress incontinence is the leaking of small amounts of urine during activities that increase pressure inside the abdomen and push down on the bladder. This occurs mainly in women and sometimes in men (most often as a result
of prostate surgery). Stress incontinence is most common with activities such as coughing, sneezing, laughing, walking, lifting, or playing sports. Other factors contributing to stress incontinence include diabetes, chronic cough (linked with asthma,
smoking or bronchitis), constipation and obesity.
Stress Incontinence in Women
Stress incontinence in women is often caused by pregnancy, childbirth and menopause. Pregnancy and childbirth can stretch and weaken the pelvic floor muscles that support the urethra, causing stress incontinence during activities
that pushes down on the bladder. During menopause, oestrogen (a female hormone) is produced in lower quantities. Oestrogen helps to maintain the thickness of the urethra lining to keep the urethra sealed after passing urine (much like a washer seals water
from leaking in a tap). As a result of this loss of oestrogen, some women experience stress incontinence during menopause.
Stress Incontinence in Men
Many men develop stress incontinence after prostate surgery. This can take 6 to 12 months to resolve, and it is recommended that men seek help from a health professional to address the issue.
Urge Incontinence
Urge incontinence is a sudden and strong need to urinate. You may also hear it referred to as an unstable or overactive bladder, or detrusor instability. In a properly functioning bladder, the bladder muscle (detrusor) remains relaxed as the bladder gradually fills up. As the bladder gradually stretches, we get a feeling of wanting to pass urine when the bladder is about half
full. Most people can hold on after this initial feeling until a convenient time to go to the toilet arises. However, if you are experiencing an overactive bladder and urge incontinence, the bladder may feel fuller than it
actually is. This means that the bladder contracts too early when it is not very full, and not when you want it to. This can make you suddenly need the toilet and perhaps leak some urine before you get there. Often, if you experience urge incontinence, you will also have the need to frequently pass urine and may wake several times a night to do so (nocturia).
What causes Urge Incontinence?
The cause of urge incontinence is not fully understood; however, it seems to become more common as we age. Symptoms may get worse at times of stress and may also be made worse by caffeine in tea, coffee and fizzy drinks or by
alcohol. Urge incontinence can be linked to stroke, Parkinson’s disease, multiple sclerosis and other health conditions that interfere with the brain’s ability to send messages to the bladder via the spinal cord. These conditions can
affect a person’s ability to hold and store urine. Urge incontinence may also occur as a result of constipation (not being able to empty the bowel or having difficulty doing so), an enlarged prostate gland or simply the result of a long history of poor bladder habits. In some
In cases, the cause of an overactive bladder is unknown.
Incontinence is associated with chronic retention and functional incontinence.
Incontinence associated with chronic retention occurs when the bladder is unable to empty properly, and frequent leakage of small amounts of urine occurs as a result. Signs that your bladder is not completely emptying include: feeling that you need to strain to pass urine a weak or slow urine stream feeling as if your bladder is not empty just after going to the toilet little or no warning when you need to pass urine passing urine while asleep frequent urinary tract infections or cystitis, and ‘dribbling’ more urine after visiting the toilet.
What causes incontinence associated with chronic retention?
There are several possible causes for this type of incontinence. These include: a urethra blockage caused by a full bladder (the full bladder can put pressure on the urethra, making it difficult to pass urine) an enlarged prostate a prolapse of pelvic organs which can block the urethra damage to the nerves that control the bladder, urethral sphincter or pelvic floor muscles diabetes, multiple sclerosis, stroke or Parkinson’s disease (these conditions can interfere with the sensation of a full bladder and with bladder emptying), and some medications (which can interfere with bladder function) including over the counter medications and herbal products. Urinary incontinence can be caused by many things, but can be treated, better managed and in many cases cured. For this reason, it is important to talk to your doctor or a continence advisor about your symptoms, in order to
get on top of them. We thank the Continence Foundation for the above comprehensive information about Urinary Incontinence.
Bed Wetting
If you suffer from Bed wetting, whatever your age, you are not alone! It is a fact that every baby will be incontinent, for the simple reason that the brain and the bladder are not yet working effectively together, and the bladder is not sending signals to the brain to hold the contents of the
bladder and or bowel until a convenient time. Children become ‘continent’ at different ages, some at 15months or maybe earlier, and others remain ‘untrained, wet or incontinent’ until much later. Most children will be dry
by the age of around 3-4 years as they develop. Normally, daytime can remain dry, whereas nighttime remains a problem. After the age of 5+, some parents are getting concerned as their child is still wetting the bed at night. As the child develops, they too recognise that they should be dry at night as they talk about it at school, and
very often they will gradually grow out of it. Tension often mounts within the household as the child gets older, because of the daily routine of washing sheets, remaking the bed and putting on nightclothes. There is also increased
pressure as the child gets older and school camps and sleepovers with friends become more frequent, and it is only then that the real pressure is put on both the child and the parent to do something about it. One method to save on washing is for the child to wear disposable pull-ups to negate the washing. We suggest that these are not used routinely, as the child can become lazy or complacent about not needing to get out of bed to
go to the toilet and it hides the background problem and delays the ‘training’. It is not unheard of for a child to enjoy wearing and wetting – be it either in a pullup or just wetting the bed and sometimes
do it out of defiance to purposely upset the carer or parent. Most of the time, unless the child has other issues, bed wetting is caused by the need to urinate during the early stages of deep sleep (REM), and the child just sleeps through it and may even wet several times more, often
waking up a long time after the first occurrence. There are other reasons why the child might bed wet as they get older, and this can be caused by stress and anxiety, which can happen during adult life, also, after a traumatic
event. There are of course, many causes for anxiety and stress, and this could be friction between parents/carers, etc., and the child is affected by this, it could be pressure or bullying at school, as well as maybe suffering
from Special Needs and other related problems.
Treatment for Bedwetting.
Although you may be at your wits’ end with coping with all the washing, etc., it is generally thought that treatment is not worthwhile/ effective until the child reaches the age of 5 years It is very necessary for both the child and the parent to work together (without causing too much stress to the child) to ensure an effective treatment. There are other similar types of devices, which include a bed Mat attached to an alarm system, and some medical professionals prescribe drugs. Bed-wetting affects approximately 19% of children between the ages of 5 and 12. 1 in 100 adolescents still wet the bed at night. Boys are more likely to wet the bed than girls. Girls will normally be dry
at night, at an earlier age than boys. If the child you care for still wets the bed during adolescence, if you have not done so already, you should speak to your medical professional with the child. Bed wetting for children is still quite common, so you, as a parent, should not feel alone or embarrassed that your child is still wetting – the child is probably, in many cases, will be equally as embarrassed. There will be other
parents in the same class that also have this problem – so don’t be afraid of having a chat within your social group. It is never too late to start a treatment (using an alarm mentioned above) but we would recommend seeing your medical professional if the problem persists for further investigation.